Services

Callfinity offers a variety of hosted services for nearly all of our products. The pay-per-use model of these services make them ideally suited to customers wishing to avoid large capital expenses, overflow traffic from their existing systems, or who experience only occasional or irregular volume for these services.

Callfinity also offers complete custom development and integration services to enable our customers to realize their individual objectives quickly, professionally and economically.

Hosting

Callfinity maintains a telecommunications-grade hosting environment for our customers' applications. Located inside a telecommunications switching facility, our equipment shares redundant power, internet, and fire suppression with switching equipment from several local exchange carriers and national telecommunications service providers.

In the event of a power outage, the entire datacenter including air cooling systems operates at 100% capacity on diesel generator backup power, and the facility itself is on priority diesel delivery routes for continued power in the event of a supply issue.

Furthermore, redundant internet and telephony connections from this facility to several access providers ensures that our customer's applications stay working. Within our infrastructure, we maintain redundant Cisco networking equipment, SCSI RAID storage, fault-tolerant chassis, and remote access for power, KVM, and console access.

Custom Application Design

Callfinity offers a variety of technology solutions using customer-specific, customized editions of our other products. We also offer complete custom development and integration services for projects from web conferencing to eCommerce when those projects involve telephony technology.

One of our greatest strengths is our experience designing and deploying customized applications that bridge the gap between the web and the telephone network. We are able to manage the entire project on your behalf as an outsourced effort or simply function as specialist consultants on your team.

Whether you want to license our products or build a custom application to your specifications, our development and implementation team can help. Please contact us for more information and to schedule a free initial consultation.

Consulting

Callfinity understands that some customers will require additional services that our main product set does cover, including customizations to our existing products, integration with other systems, and even customized software development. As an organization dedicated to contact center and conferencing software and customization, we have a 9 year history of providing these and other consulting services to companies of many sizes around the world.

While each consulting engagement is different by definition, we are guided by a process we developed through experience in this area. Our process includes the following areas: Requirements Gathering; Documentation of Requirements; Solution Design; Functional Specifications; Project planning and managemen; Development; Testing; Release; Integration; Trainin; and Ongoing Support. Using this process allows us to confidently and reliably deploy customized solutions for customers in every industry segment.

For more information about our consulting services, or to speak with an engagement manager, please contact us today.

For more information about maintenance and support, please contact us today.