Newsroom

Press Releases

August 31, 2009
Callfinity CEO Jeff Valentine Nominated for Rochester’s 2009 Small Business Person of the Year Award

June 17, 2009
Callfinity CEO Jeff Valentine Named Upstate New York Finalist for 2009 Ernst & Young Entrepreneur of the Year Award

March 16, 2009
Callfinity, Inc. Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

February 17, 2009
Callfinity celebrates office expansion with ribbon-cutting ceremony and open house

>> Press release archive in order by date.

Articles & Appearances

October 2009
Progressive or predictive dialers – What choice is right for your call center?, by Patrick Conroy, CTO, Callfinity

September 2009
Silence of the Agents – Call Recording is Nothing to Fear, by Jeff Valentine, CEO, Callfinity

August 2009
Use call center recording to develop a profitable and reliable contact center team, by Jeff Valentine, CEO, Callfinity

July 2009
Customizing call scripts can improve employee performance and customer satisfaction, by Jeff Valentine, CEO, Callfinity

>> Article archive in order by date.

White Papers

With the expertise and understanding that Callfinity brings to the table you'll be happy to know a series of white papers is just around the corner.

Check back here soon as we begin to release specific information on our products and industry standards.