ContextIP™

Complete Contact Center Suite of Applications

As the core of our products, ContextIP is a full-featured, scalable, and reliable telecommunications platform designed specifically for contact center use. Because we utilize industry standards such as SIP, and because we maintain an open API, you can easily implement, integrate, and scale ContextIP.

Core features include

  • Advanced ACD functionality
  • Universal queuing of telephone calls, live chat, emails, faxes, and voicemail
  • Integrated call recording with quality management
  • Built in fax and chat servers
  • Menus and Auto-attendants
  • Web-based administration and dashboards
  • Voicemail via phone, web, and email
  • At-Home agent / remote agent support
  • Open database schema for external reporting

Solid Architecture

  • SIP 2.0 compliance
  • G711 and support for other CODECs using gateways
  • Scalable architecture, including separable telephony, application, and database tiers for datacenter deployment
  • Open database schema for external reporting tools
  • APIs for integration with existing systems

Solid Support

  • 10 Year Life Cycle Support Guarantee
  • 24/7/365 "Direct To Engineer" Technical Support
 


ContextIP
ContextIP™ includes a simple, easy-to-use web interface.

For more information on ContextIP™ please click here for contact information.