Call Center

Call centers depend upon telephony technology, especially for their PBX, ACD/call routing, IVR, and call recording needs. Callfinity provides several products for businesses with inbound, outbound, or hybrid contact centers of any size around the world, but we're not a typical call center technology provider for three reasons:

1

We're flexible.

We can offer just a few components of our suite, such as an industry-leading passive tap call recording system with quality evaluation features, or our "designed for contact center" CRM system, or we can power an entire contact center.
2

We're nimble.

When you need a feature created, customized, integrated, changed, or enhanced, our engineering team will deliver solutions in days or weeks, not months or years.
3

We actually care about our customers.

We actually care about our customers. Our competitors can't even fathom the level of customer service that we provide our customers. From senior executive involvement with every account, to a direct-to-engineer technical support model 24/7/365, to the dedication of a single account manager - you're more than just a number to everyone on the Callfinity team.

Callfinity Context Call Center Suite (Callfinity C3S), includes the following modules:

ContextIP™

As the core of our product suite, ContextIP is a full-featured, scalable, and reliable PBX and ACD platform designed specifically for call center use. Because we utilize industry standards such as SIP, and because we maintain an open API, it's particularly easy to implement, integrate, and scale ContextIP. Learn More Go
ContextCRM™

ContextCRM was designed and built exclusively for call and contact center use based upon feedback from some of the most successful contact centers in the US. Learn More Go
ContextIVR™

As a front-end to existing ACDs, or as an integrated part of the Callfinity Context Call Center Suite, our web-driven IVR system intelligently routes callers and collects information before a call ever reaches your agents. Learn More Go
ContextDialer™

Contact centers that do a large volume of outgoing telephone calls use ContextDialer to place calls for agents, thereby improving call speed, reporting, and accontability and reducing contact center operating costs. Learn More Go
ContextRecorder™

CPR is 100% web browser based, making it simple to use in any environment. CPR may be hosted by Callfinity, significantly simplifying deployments and reducing up front capital expense. Alternatively, CPR can be deployed on-site just like traditional call recording systems. Learn More Go
CallRouter™

CallRouter is a front-end for existing PBX systems. When you find that changing the way your PBX works is too expensive, cumbersome, or simply impossible, CallRouter can provide a simpler solution. Learn More Go